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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)
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Built to Last: Successful Habits of Visionary Companies (Good to Great #2) (Paperback)
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Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers (Hardcover)
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Tribe Of Mentors: Short Life Advice from the Best in the World (Hardcover)
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Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation (Hardcover)
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Lean Turnaround (Pb) (Paperback)
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Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization (Paperback)
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Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results (Hardcover)
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Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition (Hardcover)
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Measures of Success: React Less, Lead Better, Improve More (Paperback)
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The Lean Turnaround: How Business Leaders Use Lean Principles to Create Value and Transform Their Company (Hardcover)
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The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability (Hardcover)
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Developing Lean Leaders at All Levels: A Practical Guide (Hardcover)
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The Essential Deming: Leadership Principles from the Father of Quality (Hardcover)
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The ASQ Certified Quality Engineer Handbook, Fifth Edition (Hardcover)
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Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience (Hardcover)
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Zero Acceptance Number Sampling Plans (Paperback)
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The Simplicity of Lean: Defeating Complexity, Delivering Excellence (Paperback)
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Competing Against Time: How Time-Based Competition is Reshaping Global Markets (Paperback)
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Lean Healthcare: A Practical Guide for Executing Lean Improvements with Real-World Case Studies (Paperback)
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Earn What You Deserve: How to Stop Underearning & Start Thriving (Mass Market)
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The Lean Turnaround Action Guide: How to Implement Lean, Create Value and Grow Your People (Paperback)
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5 Whys: One of the Simplest and Fastest Problem-Solving Ways to Get to the Root of the Problem (Paperback)
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The Lean Strategy: Using Lean to Create Competitive Advantage, Unleash Innovation, and Deliver Sustainable Growth (Hardcover)
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The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability (Paperback)
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The ASQ Certified Six Sigma Green Belt Handbook (Hardcover)
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The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization (Paperback)
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The ASQ Certified Manager of Quality/Organizational Excellence Handbook (Hardcover)
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What They Don't Teach You at the C.I.A.*: *Not what you think ... The Culinary Institute of America (Paperback)
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The Ultimate Guide to Business Process Management: Everything you need to know and how to apply it to your organization (Paperback)
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Reengineering the Corporation: A Manifesto for Business Revolution (Collins Business Essentials) (Paperback)
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Quality Without Tears: The Art of Hassle-Free Management (Paperback)
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Data Science for Supply Chain Forecasting (Paperback)
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Taiichi Ohno's Workplace Management: Special 100th Birthday Edition (Hardcover)
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Project Management for Humans: Helping People Get Things Done (Paperback)
By Brett Harned
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Improving America's Schools Together: How District-University Partnerships and Continuous Improvement Can Transform Education (Paperback)
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It's Not the Big That Eat the Small...It's the Fast That Eat the Slow: How to Use Speed as a Competitive Tool in Business (Paperback)
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The ASQ Certified Six Sigma Yellow Belt Handbook (Hardcover)
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Gerencia de ventas. Simplificada.: La verdad acerca de cómo conseguir resultados excepcionales de tu equipo de ventas (Paperback)
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The Mind of the Strategist: The Art of Japanese Business (Paperback)
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The Power of Business Process Improvement: The Workbook (Paperback)
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Six Sigma Handbook: A Complete Step-by-step Guide to Understanding (A Complete Guide - Gain Benefits in Your Business and Your Job) (Paperback)
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Root Cause Analysis: Simplified Tools and Techniques (Paperback)
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Built to Last: Successful Habits of Visionary Companies (Good to Great #2) (Hardcover)
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TOYOTA Illustrated Encyclopedia of Lean Management: An Internationally Proven Practical Step by Step Training Manual for Creating a Culture of Powerfu (Paperback)
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Managerial Breakthrough (Paperback)
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The Best Practice: How the New Quality Movement is Transforming Medicine (Paperback)
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Toyota Way to Cntns Imprvmnt (Hardcover)
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