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Building a Storybrand: Clarify Your Message So Customers Will Listen (Hardcover)
By Donald Miller
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How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients (Hardcover)
By Jeffrey J. Fox
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The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary (Hardcover)
By Mark Sanborn
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Setting the Table: The Transforming Power of Hospitality in Business (Paperback)
By Danny Meyer
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Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise (Hardcover)
By Horst Schulze, Dean Merrill (With)
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Delivering Happiness: A Path to Profits, Passion, and Purpose (Paperback)
By Tony Hsieh
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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Paperback)
By Clayton M. Christensen
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Integrity Selling for the 21st Century: How to Sell the Way People Want to Buy (Hardcover)
By Ron Willingham
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Raving Fans: A Revolutionary Approach To Customer Service (Hardcover)
By Ken Blanchard, Sheldon Bowles
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Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer (Paperback)
By Carl Sewell, Paul B. Brown
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Inspired: How to Create Tech Products Customers Love (Hardcover)
By Marty Cagan
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The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Paperback)
By Shep Hyken
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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book) (Hardcover)
By The Disney Institute
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Fish!: A Proven Way to Boost Morale and Improve Results (Hardcover)
By Stephen C. Lundin, PhD, John Christensen, Harry Paul, Ken Blanchard
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The Experience Mindset: Changing the Way You Think About Growth (Hardcover)
By Tiffani Bova, Tom Peters (Foreword by)
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Blueprint for Customer Obsession (Paperback)
By B. A. Marbue Brown
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Creating Superfans: How To Turn Your Customers Into Lifelong Advocates (Hardcover)
By Brittany Hodak
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The Unsold Mindset: Redefining What It Means to Sell (Hardcover)
By Colin Coggins, Garrett Brown
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The Referral of a Lifetime: Never Make a Cold Call Again! (The Ken Blanchard Series - Simple Truths Uplifting the Value of People in Organizations #10) (Paperback)
By Tim Templeton, Ken Blanchard (Foreword by)
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The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets (Paperback)
By Micah Solomon, Herve Humler (Foreword by)
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Unleashing Excellence: The Complete Guide to Ultimate Customer Service (Hardcover)
By Dennis Snow, Teri Yanovitch
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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life (Hardcover)
By Dennis Snow
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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (Hardcover)
By Lee Cockerell
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The JOLT Effect: How High Performers Overcome Customer Indecision (Hardcover)
By Matthew Dixon, Ted McKenna
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Superfans: The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business (Hardcover)
By Pat Flynn
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The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company (Hardcover)
By Wayne McCulloch
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You Can't Teach a Kid to Ride a Bike at a Seminar, 2nd Edition: Sandler Training's 7-Step System for Successful Selling (Hardcover)
By David Sandler, David Mattson
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A Piece of the Pie: The Story of Customer Service at Publix (Paperback)
By Joseph W. Carvin, Charles Jenkins (Foreword by)
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Customer Experience Management: How to Design, Integrate, Measure and Lead (Paperback)
By Nihat Tavsan, Can Erdem
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Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days (Hardcover)
By Joey Coleman
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New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development (Paperback)
By Mike Weinberg
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Go Big or Go Home: 5 Ways to Create a Customer Experience That Will Close the Deal (Hardcover)
By Diana Kander, Tucker Trotter
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Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised, Expanded) (Hardcover)
By Fred Reichheld, Rob Markey (With)
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The Social Styles Handbook: Adapt Your Style to Win Trust (Wilson Learning Library) (Paperback)
By Larry Wilson (Foreword by)
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The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value (Paperback)
By Peter Fader, Sarah E. Toms
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Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact (Hardcover)
By Annette Simmons
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Elevating Engagement: Uncommon Strategies for Creating a Thriving Member Community (Paperback)
By Amanda Lea Kaiser
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Service Design: From Insight to Implementation (Paperback)
By Andy Polaine, Lavrans Løvlie, Ben Reason
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Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty (J-B Lencioni #33) (Hardcover)
By Patrick M. Lencioni
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Everything I Know About Business I Learned from the Grateful Dead: The Ten Most Innovative Lessons from a Long, Strange Trip (Paperback)
By Barry Barnes, PhD, John Perry Barlow (Foreword by)
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Legendary Service: The Key Is to Care (Hardcover)
By Ken Blanchard, Victoria Halsey, Kathy Cuff
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Know What You're for: A Growth Strategy for Work, an Even Better Strategy for Life (Hardcover)
By Jeff Henderson
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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Paperback)
By Jeff Toister
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The Customer-Base Audit: The First Step on the Journey to Customer Centricity (Paperback)
By Peter Fader, Bruce G. S. Hardie, Michael Ross
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Customer Experience 3 (Paperback)
By Naeem Arif (Editor), Andrew Priestley (Editor)
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Hardcover)
By Matthew Dixon, Nick Toman, Rick DeLisi
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Yes Is the Answer: How Positivity, Passion, and Pineapples Will Transform Your Leadership and Your Life (Hardcover)
By Christine Trippi, Mike Trippi (Designed by), Kim Ledgerwood (Editor)
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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) (Hardcover)
By Clayton M. Christensen
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